Terms of Service

By requesting a quote, placing an order, or engaging our services, you agree to be bound by these Terms of Service. These terms apply to all signage, digital printing, vehicle wrap, and installation services provided by Creative Touch Limited (referred to as "CTL Signs", "we", or "our").

All quotations provided by CTL Signs are: • Valid for 30 calendar days from the date of issue • Subject to site inspection where applicable • Based on specifications provided by the client at the time of quoting Changes to specifications after a quote is accepted may result in revised pricing. Verbal quotations are not binding until confirmed in writing.

All orders require written confirmation before production begins. A deposit of up to 50% of the total order value may be required prior to commencement of work, depending on the scope and materials involved. Production will not commence until the deposit is received and any artwork or design files have been approved by the client in writing.

CTL Signs provides in-house design services. Where clients supply their own artwork, we accept files in standard print-ready formats (PDF, AI, EPS, or high-resolution TIFF/PNG at 300 DPI minimum). CTL Signs is not responsible for quality issues arising from client-supplied artwork that does not meet our specifications. Design proofs will be submitted for client approval before production. Written approval of the design proof is required before any order is manufactured.

Estimated production and installation timelines are provided in good faith but are not guaranteed unless expressly agreed in writing. Timelines may be affected by: • Availability of materials • Complexity of the project • Site access conditions • Weather conditions (for installation) CTL Signs will communicate any delays as soon as they become apparent. We are not liable for losses arising from production delays outside our reasonable control.

Where installation services are included, the client is responsible for: • Providing safe and unobstructed site access • Ensuring necessary permits or approvals have been obtained • Notifying CTL Signs of any site-specific safety requirements CTL Signs performs all installations using our own professional team. We accept no liability for damage caused by pre-existing structural deficiencies at the installation site.

Full payment of the invoice balance is due upon completion and delivery of the order unless otherwise agreed in writing. Overdue accounts may be subject to a late payment fee of 2% per month on the outstanding balance. CTL Signs reserves the right to withhold delivery of completed goods until full payment is received.

We stand behind the quality of our work. If a product is found to be defective due to a manufacturing error, CTL Signs will repair or replace the item at no additional cost, provided: • The defect is reported within 14 days of delivery or installation • The product has not been misused, altered, or exposed to conditions beyond its rated specifications • Proof of defect is provided upon request This guarantee does not cover normal wear and tear, vandalism, or damage caused by extreme weather events.

All original designs created by CTL Signs remain the intellectual property of Creative Touch Limited until full payment is received. Upon full payment, the client is granted a non-exclusive licence to use the finished design for the purpose for which it was commissioned. Client-supplied logos, trademarks, and brand assets remain the property of the respective owners. By providing such assets, the client warrants they have the right to use them and indemnifies CTL Signs against any third-party intellectual property claims.

To the maximum extent permitted by law, CTL Signs is not liable for: • Indirect, consequential, or incidental losses • Loss of business, profits, or reputation arising from use or non-delivery of our products • Errors in client-supplied information or artwork Our total liability to any client shall not exceed the total value paid for the specific order giving rise to the claim.

Orders may be cancelled in writing prior to the commencement of production. If work has already commenced, the client will be invoiced for all costs incurred up to the point of cancellation, including design, materials, and labour. Deposits are non-refundable once production has begun.

These Terms of Service are governed by the laws of Papua New Guinea. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of Papua New Guinea courts.

For any questions regarding these Terms of Service, please contact us: Creative Touch Limited (CTL Signs) Email: ctlsignspg777@gmail.com Lae Head Office: 472 0777 | 7220 2411 Port Moresby Branch: 320 8777 | 7220 2411